Cloud Based Contact Center
a full service CCAAS / CX solution
100% USA Based
24/7 Virtual Support
Custom Solutions
Reficient Solutions specializes in delivering premium call center support exceeding industry standards.
Our highly trained professionals and state-of-the-art technology provide flexible solutions for businesses like yours.
We handle inbound and outbound call center solutions tailored to your unique business needs.
What We Offer
White- Labeled US Based Agents
Customer Support
Product Support
Services Support
Answering Service
Never miss another call with custom solutions to fit any need.
Contact Center Support
Professional live support from people who care.
Why Reficient Solutions
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We're 100% USA Based
Experience seamless communication, cultural sensitivity, high-level data security, and support for the local economy. Our team of professionals is dedicated to providing exceptional service while adhering to the values and standards of being a proudly USA-based company. You can trust us to meet your needs with excellence.
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Professional Live Agents
Although automation and self-service options are helpful, there is no substitute for human interaction. Professional live agents offer a personal and understanding approach to customer interactions, which builds trust and rapport. They are skilled at listening, comprehending, and resolving customer concerns, which leads to higher customer satisfaction, loyalty to the brand, and, ultimately, business success.
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We Invest in People
Our live agents receive ongoing training and development opportunities to ensure they have the latest skills and knowledge to serve customers effectively. Investing in our people ensures they feel valued and motivated, which translates into higher job satisfaction and lower turnover. Ultimately, this leads to higher customer satisfaction, loyalty to the brand, and business success.
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Women Owned & Operated
As a women-owned and operated business, we take pride in promoting diversity and inclusion in the workplace. A diverse team leads to better problem-solving, creativity, and innovation. Our company culture celebrates the unique strengths and perspectives that each team member brings to the table, and we strive to create a welcoming and supportive environment for all. We believe that our success as a business reflects our team's hard work and dedication, and we are grateful for their contributions.
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Cloud-Based
Cloud technology allows you to quickly scale your operations to meet changing demands without expensive infrastructure upgrades. Your agents can work remotely from anywhere with an internet connection, improving productivity and work-life balance. Plus, you'll benefit from real-time data and analytics to make better decisions and optimize customer experiences. This customizable solution is perfect for modern businesses.
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100% Virtual
Our company prides itself on having professional agents who work from home. We believe working from home leads to happier and more productive employees, so we are at the forefront of this movement. Our cloud-based contact center allows our agents to quickly scale their operations to meet changing demands and benefit from real-time data and analytics. If you're looking for a work-from-home career with a professional team, check out our careers page and be a part of the future of work!
Call Center vs. Contact Center
They are similar in name but differ in their scope of services and communication channels.
Here are the key differences between the two:
Communication Channels
A call center primarily handles customer interactions through phone calls and is equipped with telephony systems to manage incoming and outgoing calls. In contrast, a contact center supports multiple communication channels, such as email, live chat, social media, SMS, and other digital channels, besides phone calls. The aim is to increase accessibility and convenience by providing customers with various options to connect with the company.
Customer Interaction Approach
Call centers provide reactive customer service by responding to customer inquiries and issues after they contact them via phone. Contact centers offer both reactive and proactive customer service. Besides handling incoming inquiries, they can reach customers through various channels to provide personalized assistance, updates, or promotions.
Services Offered
Call centers are limited to voice-based interactions and focus on resolving customer issues, answering product inquiries, processing orders, and providing essential customer support. Contact centers offer a broader range of services, including voice calls, emails, and chats, enabling a more holistic approach to customer support. They may integrate customer relationship management (CRM) systems and other technologies to provide a seamless experience across various channels.
Skill Requirements
Call center agents need excellent verbal communication skills to handle phone conversations efficiently and effectively. Contact center agents require a broader skill set, including proficiency in written communication for email and chat interactions and adapting their communication style to suit different channels.