Reficient (verb)
Etymology: From Latin "reficiens", present participle of "reficere" (to repair, restore), ultimately from "re-" (back) + "facere" (to make, do)
Definition:
Having the power to restore, renew, or repair. Example: The reficient properties of this medicine are remarkable, as it quickly helps the body to recover.
Capable of quickly replenishing something that is lacking or deficient. Example: The reficient supply of clean water is essential to the health and well-being of the community.
Characterized by the ability to improve or enhance something that is inadequate. Example: The reficient design of the new office space greatly improved employee productivity.
Marked by the quality of being effective or efficient in achieving a desired result. Example: The reficient use of technology helped to streamline the company's operations.
Our Story
Reficient: Empowering Women in Contact Center Operations
In 2023, Reficient Solutions was born out of a passion for exceptional customer service and empowering women in the contact center industry. As co-owners, with a strong bond built over two decades of working together in high-volume beauty retail and helpdesk environments, we realized there existed an opportunity to make a difference.
Spring of 2020, the world went into lockdown, and we experienced firsthand the challenges of remote work in the contact center space. But we also saw an opportunity to create a fully remote training protocol that could revolutionize the industry. We worked for a start-up, where we successfully scaled operations and helped establish a new remote contact center training standard.
Recognizing the gap in both employee experience and service, we seized the opportunity to establish Reficient Solutions. Our unwavering resolve was to forge a contact center that delivered exceptional service to clients across diverse industries and served as a platform for empowering work-from-home (WFH) professionals.
Reficient Solutions is a woman-owned contact center that prides itself on its agility, innovation, and dedication to customer-centricity. We believe in creating a supportive and inclusive environment for our team where WFH Professionals can thrive and excel in their careers. Our commitment to remote work and cutting-edge technology allows us to attract top talent from all over the country, providing them with flexibility and opportunities for growth.
At Reficient Solutions, we are passionate about delivering outstanding customer experiences and helping our clients achieve their business goals. Our founding story is one of resilience, innovation, and determination, and we are excited to continue our journey, making a positive impact in the contact center industry and beyond. Join us on this exciting adventure with Reficient Solutions- where customer service excellence and women empowerment go hand in hand.
Our Vision
At Reficient Solutions, our vision is to be a leading provider of innovative call center solutions, empowering businesses to deliver exceptional customer experiences and achieve their fullest potential. We strive to be recognized as a trusted partner, leveraging cutting-edge technology and a customer-centric approach to drive sustainable growth and create a lasting impact in the industry.
Our Mission
Our mission at Reficient Solutions is to transform the call center landscape by delivering customized, state-of-the-art solutions that elevate customer service standards. Through our expertise, advanced technology, and unwavering commitment to excellence, we aim to enable businesses of all sizes to optimize their operations, enhance customer satisfaction, and achieve remarkable success. We are dedicated to building long-term partnerships, empowering our clients to thrive in a rapidly evolving business landscape, and shaping the future of call center excellence.